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There are different Information points and a visitor’s telephone information service in the Monument
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The Alhambra is more accessible. The most visited Group of Monuments in Spain is also playing a pioneering role in the removal of architectural barriers. Time ago a lift was installed in the Palace of Charles V that links the Museum of the Alhambra on the ground floor of the Palace with the Fine Arts Museum on the upper floor. This project has been implemented thanks to an agreement signed in 2011 between the Council of the Alhambra and Generalife and the La Caixa Social Programme and will make the visit to the Palace City easier for disabled people, families with babies and children, senior citizens, people with walking difficulties and all our visitors in general.
The Alhambra continues working hard to make the Monument more accessible. For this reason we have installed “Touch points” along the route followed by visitors, so that visually handicapped people and indeed any other visitors can touch and in this way perceive the details of the different features that decorate the Monument. By touching the touch points instead of the original decorations, they will also be participating in the preventive conservation of the monument.
The Patronato de la Alhambra y el Generalife offers Visitor Services at (+34) 902 441 221 in addition to the personal Visitor Service staff at several spots of the Monumental Complex:
- Entrance Pavilion.
- Calle Real (Visitor Information Point).
Visitor service is provided in five languages (Spanish, English, French, German and Italian), around three fields:
- Information on the public visit to the Monument - Management of reservations for the guided visits organised by the Council of the Alhambra and the Generalife - Support tasks in the institutional relations of the Independent Organism.
E-mail visitor service informacion.alhambra.pag(at)juntadeandalucia.es
The Council of the Alhambra and the Generalife has installed vending machines in several areas of the Monumental complex to allow visitors to buy food and drink, while the services of cafeteria and restaurant are implemented.
Vending machines are located in the following areas:
- Car park of the Alhambra complex.
- Entrance Pavilion.
- Pavilion of Services next to the Puerta del Vino.
The Council of the Alhambra and Generalife
The bookshop will be closed while new contract is established and the shop is refurbished.
This establishment will be reopened as soon as the work is completed and the new lease is resolved.
In the meantime, we apologize for any inconvenience.
The Council of the Alhambra and the Generalife has implemented a public car-park to facilitate visit to the Monumental complex. It goes from the roundabout of the cemetery’s entrance to the Entrance Pavilion, where the ticket offices are located. It is distributed in several areas according to the type of vehicles: a car park for buses and caravans (the first to be found) in addition to three additional areas for private automobiles.
Due to the difficulties to install restrooms in a monument like this, there is a limited, although sufficient number of public restrooms. Take this circumstance into account before starting the visit.
- Entrance Pavilion (toilets adapted for people with disabilities)
- Pavilion of Services, next to the Puerta del Vino (toilets adapted for people with disabilities)
- Low gardens of the Generalife
- Sultana’s Court in the Generalife
This is a service provided by staff of the Red Cross. It is located in the Hall Services, Wine gate of the Alhambra
Mailbox is located in the Entrance Pavilion.
Information about lost objects can be obtained at the entrances of the Monument
The Patronato de la Alhambra y Generalife has installed two checkrooms to leave suitcases, bags and prams. You can find the lockers at:
- Entrance Pavilion next to the ticket offices
- Pavilion of Services next to the Gate of Wine
The Patronato de la Alhambra y el Generalife offers the checkroom service to leave prams and rent baby carriers for free. Visitors can leave their prams in the Checkroom of the Gate of Wine and get a baby carrier instead (up to 12 kg), making the visit a more comfortable experience as well as helping to preserve the Monument.
NOTE: The Council of the Alhambra has no official tourist guides or interpreters for the visits to the Monument. They can be hired at the Association of Tourist Guides and Interpreters of Granada